Deciding to implement a new business system can be daunting, and it often raises more questions than answers. Here are the top questions that companies looking to implement Pronto Xi as their ERP system ask us.
1. I am only a small to medium-sized business. Will Pronto Xi be too big for our needs?
We have worked with a range of businesses, from small to large. From two-person exploration companies and small engineering companies, to large producing mine sites and service companies with over 3000+ employees. We configure Pronto Xi to fit you and your current needs, no matter your company’s size.
2. What kind of IT Infrastructure will I need?
Pronto Xi works on several environments, from SaaS to On-Premises. With our SaaS model, we handle all your IT infrastructure, so you don’t have to purchase any additional hardware.
3. How long does the implementation take, and what resources will I need?
There are four key stages of the implementation project that rely on your input.
These are the:
- Workshops
- Data preparation,
- User Acceptance Testing
- Training stage
Implementation projects can take anywhere from 16 weeks for smaller, less complex implementations to over 26 weeks for more complex projects. If upgrading from Xero or MYOB, you will be on the shorter end of the timeline. If you are using another ERP system or have a lot of data and transactions, it could take longer.
4. How do I know what modules I need?
Our pre-sales and solution specialists work with you to fully understand your business needs and can suggest what modules will suit your business processes. We find that the Essential and Foundational modules of Pronto Xi cover most business requirements for smaller companies without the need for advanced functions or enhancements.
5. If I only implement a small portion of Pronto Xi and my business grows, will I need to put in a new system?
Pronto Xi can grow as your company grows, giving you peace of mind for the future. Our Exploration solution for the mining industry is designed to be a foundation for adding functions and processes as you move into the development and production stages. Pronto Xi uses a modular structure, allowing you to add more modules as your company grows or integrate other best-in-breed solutions.
6. What is the sales process?
Once you get in touch, our sales team will begin initial discussions to understand your business requirements and align those with a starting solution point. After this, we walk you through the solution with personalised demonstrations while we continue refining the project requirements. Once finalised, we will move to agreements and schedule the project kick-off with your dedicated team of consultants.
7. How can I know that the project will be a success?
Scope Systems follows a proven project methodology refined over our 30 years of experience in implementing software solutions. Our highly experienced project managers guide you through your implementation to guarantee a successful outcome. We also offer change management services to ensure employee buy-in and adoption of the new system.
8. What support will I receive post Go Live?
Our experienced customer support team are located worldwide, and is governed by SLA’s so you can control who can raise support tickets. Support request tickets are managed via our online helpdesk portal. Pronto Xi also has internal system help guides, which are a great source of information.
9. What else can Scope Systems help me with?
Scope Systems is not just a Pronto Xi reseller, we are business solutions specialists. We assist our customers with other business processes and advisory services, including payroll, workforce management, Shutdown and Contract management, and Business Intelligence and Cybersecurity Services.
10. How soon can I start?
Once all agreements are signed off, projects typically start in the following few weeks. This allows us to select the best team for your project. Once your team is decided, you begin the initial project kick-off, and your assigned project manager will schedule workshops to start mapping your requirements to the system’s configuration.
Keen to get started? Get in touch via our contact us page, or request a demo and take the first step in your software journey with us.
