In today’s fast-paced digital world, IT issues don’t just disrupt systems — they can throw entire businesses off course.
For many organisations, relying on ad-hoc support to fix problems as they happen often means unexpected costs, delays, and a reactive approach that puts pressure on internal teams. That’s where a Scope Systems Managed Service Support Agreement (MSSA) comes into play.
Instead of waiting for something to go wrong, our managed support services provide proactive, reliable, and strategic support that helps keep your systems running smoothly, so your team can stay focused on what they do best.
In this article, we’ll explore why more businesses are moving away from ad-hoc support and shifting towards a managed services model that delivers certainty, peace of mind, and long-term value.
Why Move to a Managed Services Model?
Predictable Costs, Simplified Billing
One of the biggest advantages of our MSSA is the fixed monthly fee. Rather than managing individual invoices for each support ticket, as with ad-hoc support, you’ll receive one consolidated monthly invoice instead. This streamlines budgeting, simplifies admin, and reduces the time spent managing multiple approvals and payments.
Many companies find this a welcome change from the time-and-materials model, where every support request and admin task adds to the bill.
Significant Cost Savings
Building and maintaining in-house ERP expertise can be expensive. From hiring and training through to salaries and ongoing development, costs can quickly escalate.
With our MSSA, you gain access to a team of Pronto Xi experts without the overheads of a whole internal team. We bring years of industry experience and deep technical knowledge, allowing us to deliver fast, effective solutions tailored to your environment.
Proactive, Not Just Reactive
Our MSSA goes beyond fixing issues — we actively help prevent them. Through proactive maintenance, patch management, and vendor-released updates, we ensure your systems are up to date and secure.
We take a guided, collaborative approach to update management, helping reduce downtime and avoid disruption to your day-to-day operations.
Faster Resolution Times
Our MSSA includes a Service Level Agreement (SLA) with guaranteed response and resolution times, so you’re never left waiting. This means fewer interruptions, improved productivity, and greater confidence in your systems when it matters most. When your ERP is business-critical, having timely, dependable support is essential.
A Dedicated, Expert Team
With a Scope Systems MSSA, you’re not just another ticket in the queue. You’ll have a team that understands your business, your systems, and your goals.
We assign a lead consultant to your account, conduct regular check-ins, and proactively flag any issues or improvement opportunities. We also plan for busy periods like EOFY, stocktakes, or system upgrades, to ensure you have the right resources on hand when you need them.
Extended Support Hours
We know our customers don’t all work 9 to 5. MSSA customers benefit from extended support coverage from 9:00 AM AEST to 5:00 PM GMT, including West Australia public holidays (except those also observed in Victoria).
After-Hours Emergency Support
Sometimes, critical issues strike after hours. That’s why our MSSA includes limited after-hours emergency support, giving you peace of mind that help is available when it is needed most.
Optimised System Performance
As an optional extra, our MSSA can include integrated monitoring to help track and optimise your ERP’s performance. With real-time insights and proactive alerts, we help keep your systems efficient, responsive, and ready to support your growth.
Ready to take the stress out of your ERP support?
With predictable pricing, faster resolution times, and access to a skilled and committed team, a Scope Systems Managed Service Support Agreement is a smart step forward. Whether you’re looking to reduce internal IT load or gain more reliable support for your Pronto Xi environment, we’re here to help.
Get in touch below to find out more about how our MSSA can work for your business.
