Help is on hand, whenever needed

Our support services

Choosing us means you get great service support from our experienced team of consultants. Our service desk consultants all have functional product knowledge of Pronto Xi, as well has having access to our specialist consultants for higher level enquiries. We offer a range of support service options to suit the needs of our customers, no matter where you are in the world.

Ad-hoc access to our Support Desk when you need it

We offer ad-hoc access to our service support for customers who have their  own internal support who need assistance in more complex issues and even assisting in overflow support. We offer Pre-purchase blocks of support hours to simplify your own internal processes and also offer it on an as you go basis. 

Contracted support services arrangements

Many of our Customers operate around the clock, or have offices located around the globe. The uptime of their systems are critical to the success of their business and may require service level agreements with commitments in support incident response times. We offer contracted services that are available at all hours.

Experienced team

Experienced team

Our team of service desk consultants have functional product knowledge but also have access to specialist consultants.
Accessible services

Accessible services

Our customers can access our support services via phone, email and online web portal.
Flexible options

Flexible options

We can provide contracted support options for customers that need service level agreements.
Global support

Global support

We offer service support to our customers worldwide, ensuring access to critical help when needed.

Accessing Support Services

We understand how important access to help is when you need it the most. Our experienced team are on call, supporting over 300 customers globally in 33 countries across Asia, North America, Europe, Africa, Australia & New Zealand. The needs of our customers come first which is why our customer support services are accessible via phone, email or online, whenever you need it.

Our support team members are based in several locations around the globe to offer support in various time zones. Support staff are professionally trained and have years of industry experience. Subject matter experts are available to guide and assist as needed. Our support services can be accessed via our client portal, by emailing or by calling +61 8 9245 9900 or Out of Hours 1300 767 907 (Australia only).

Our feedback

We ask for feedback at the completion of support incidents. Did we resolve the customers issue to their satisfaction?

Our help desk runs at an average approval rating of 86%.

Need to access our support support services?

Need to log a service request? You can log your request through our online client portal Cherwell.

Login to our online portal

Take the next step.

Get in touch with us to find out how we can support your systems.

© Scope Systems Pty Ltd 2024
Business Management Software Solutions